Privacy policy

PROTECTING YOUR PRIVACY

At MY TOSCANA, we are committed to protecting the privacy of our customers. We do not collect your personal information unless you provide it voluntarily. “Personal information” is anything that is unique to you and may include your name, shipping address, credit/debit card number, billing address, email address, phone number, age, and style interests. We will not store or keep any financial information you provide to us.


HOW WE USE YOUR INFORMATION


To provide you with the best possible experience and understand your preferences, we may request information from you. All information obtained will be collected and protected in accordance with our privacy policy.


We use your information in various different ways, including any of the following:

 

  • To provide products and services to you;

  • To communicate information about our products, services, promotions, events, and competitions that may interest you;

  • To create orders, transaction records, product sales agreements, accounts, invoices, or receipts;

  • To understand your information to improve or develop our products and services;

  • To carry out administration, marketing, planning, fraud and loss prevention, product and service development, and quality control activities.

 


We may also use your information so that we, our related entities, or business partners can promote and market products, services, and special offers that may be of interest to you.


CONSENT


A MY TOSCANA will never sell or provide any of your personal data to third parties (excluding partners from whom you may have entered our website) without your permission.


However, to provide you with the best possible service, we share your data with the following categories:

 

  • Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies;

  • Payment services approved by you, such as Afterpay, once selected at checkout;

  • Service providers, such as marketing agencies, advertising partners, and website hosts;

  • Professional providers of analytical tools;

  • Credit and fraud prevention agencies and law enforcement authorities so we can prevent fraud;

  • Companies approved by you, such as social media sites you choose to link.

 


SMS Marketing and Notifications: By subscribing to SMS notifications, you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition for purchase. Reply STOP to unsubscribe. HELP for assistance. SMS and data rates may apply.


TYPE OF INFORMATION WE COLLECT


To provide necessary and effective services, MY TOSCANA may collect personal information, such as your name, address, phone number, email address, your age, date of birth, your banking data or credit information, and the history of your interactions with us regarding communication, transactions, products, services, and activities on our website.


A MY TOSCANA may also collect non-identifiable information about you (data that has never been identified with individual identifiers) for statistical purposes, such as analysis, to help improve our website. This data may include:

 

  • IP address of your computer;

  • Type of browser;

  • Web page that you were visiting before arriving at our site;

  • The pages of the site MY TOSCANA that you visit;

  • The time spent on these pages, items, and information searched on our site, access times, dates, and other statistics.

 


This data will not be used in association with any personal information.


HOW WE COLLECT YOUR INFORMATION


Your information may be collected in various different ways, including:

 

  1. Directly from you when you:

     

    • Browses our site;

    • Saves an item;

    • Registers on our site;

    • Logs in to our site;

    • Makes a purchase with us;

    • Contacts our customer support;

    • Clicks on any of our banners, hyperlinks, or plugins; or

    • Interacts with us on social media.

     

  2. From third parties, including our related entities, companies, or business partners, and

  3. From publicly available information sources.

 


The data from our site is collected through various technologies, including "cookies," which refer to a text file that our site sends to your browser as an anonymous tag that identifies your computer. Cookies help you place an order, remember items in your shopping cart, recognize when you return to our site, and analyze your browsing behavior. You can configure your browser to disable cookies, but this may cause some parts of our site to malfunction.


MARKETING MESSAGES


MY TOSCANA may send marketing messages via email, SMS, or other channels to keep you updated on our news and to help you see and find relevant products. You will only receive these types of messages if you have opted in to receive them.


You have the option to stop marketing messages from MY TOSCANA at any time by adjusting your account settings, unsubscribing, or contacting our customer service team.


ADVERTISING


To keep you updated and help you find relevant products, MY TOSCANA also engages in online advertising. Like many companies, we target ads and brand banners to you when you access other websites and applications. To do this, we use various networks and technologies, such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some websites and social networks, such as Facebook's Custom Audience service.


The types of ads you will see will be based on the information you provide us when interacting with our site (for example, search history or pages visited), as well as the ads you have previously interacted with.


KEEPING YOUR INFORMATION


If reasonably necessary to meet legal requirements, resolve disputes, or protect ourselves (or you) from fraud, we may also retain some of your information as necessary.


YOUR RIGHTS


You have the right to do the following regarding your personal information:

 

  • Request how your information is being used

  • Access the personal information we have about you

  • Request that we correct or change inaccurate personal information we have about you

  • Request that we delete your data or stop collecting it, under certain circumstances

  • Ask us to stop direct marketing messages

 


If you wish to take any of the above actions or have questions about your rights, please contact us.


CHANGES TO OUR PRIVACY POLICY


This Privacy Policy is part of the Terms and Conditions of use of our site. We may change this policy and any changes will take effect immediately upon its publication on the site. Depending on the nature of the changes, we may communicate them to you by email, if we have your address.


If you do not agree with the terms of this Privacy Policy, as it may be changed from time to time, in whole or in part, you must cease use of the Site.