Privacy Policy

PROTECTING YOUR PRIVACY

At MY TOSCANA , we are committed to protecting the privacy of our customers. We do not collect your personal information unless you voluntarily provide it to us. “Personal information” is anything that is unique to you and may include your name, shipping address, credit/debit card number, billing address, email address, phone number, age, and style interests. We will not store or retain any financial information you provide to us.


HOW WE USE YOUR INFORMATION


In order to provide you with the best possible experience and understand your preferences, we may request information from you. All information obtained will be collected and protected in accordance with our privacy policy.


We use your information in a number of different ways, including any of the following:

  • To provide products and services to you;

  • To communicate information about our products, services, promotions, events and competitions that may be of interest to you;

  • To create orders, transaction records, product sales agreements, bills, invoices or receipts;

  • To understand your information to improve or develop our products and services;

  • Perform administrative, marketing, planning, fraud and loss prevention, product and service development and quality control activities.


We may also use your information so that we, our related entities or business partners can promote and market products, services and special offers that may be of interest to you.


CONSENT


MY TOSCANA will never sell or provide any of your personal data to third parties (excluding partners from whom you may have entered our website) without your permission.


However, in order to provide you with the best possible service, we share your data with the following categories:

  • Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies;

  • Payment services approved by you, such as Afterpay, once chosen at checkout;

  • Service providers such as marketing agencies, advertising partners, and website hosts;

  • Professional providers of analytical tools;

  • Credit and fraud prevention agencies and law enforcement authorities so that we can prevent fraud;

  • Companies approved by you, such as social media sites you choose to link to.


SMS Marketing and Notifications: By subscribing to SMS notifications, you agree to receive recurring automated marketing messages at the phone number you provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. HELP for help. SMS and data rates may apply.


TYPE OF INFORMATION WE COLLECT


In order to provide necessary and effective services, MY TOSCANA may collect personal information such as your name, address, telephone number, email address, your age, date of birth, your bank details or credit information and history of your interactions with us regarding communication, transactions, products, services and activities on our website.


MY TOSCANA may also collect non-identifiable information about you (data that has never been identified with individual identifiers) for statistical purposes, such as analytics, to help improve our website. This data may include:

  • IP address of your computer;

  • Browser type;

  • Web page you were visiting before arriving at our website;

  • The pages of the MY TOSCANA website that you visit;

  • The time spent on these pages, items and information searched on our website, access times, dates and other statistics.


This data will not be used in association with any personal information.


HOW WE COLLECT YOUR INFORMATION


Your information may be collected in a number of different ways, including:

  1. Directly from you when you:

    • Browse our website;

    • Saves an item;

    • Register on our website;

    • Log in to our website;

    • Make a purchase with us;

    • Contact our customer support;

    • Click on any of our banners, hyperlinks or plugins; or

    • Interact with us on social media.

  2. From third parties, including our related entities, companies or business partners, and

  3. From publicly available information sources.


Data on our website is collected through various technologies, including “cookies,” which refers to a text file that our website sends to your browser as an anonymous tag that identifies your computer. Cookies help you place an order, remember items in your shopping cart, recognize you when you return to our website, and analyze your browsing behavior. You can set your browser to disable cookies, but this may cause some parts of our website to malfunction.


MARKETING MESSAGES


MY TOSCANA may send you marketing messages via email, SMS or other channels to keep you updated on our news and to help you view and find relevant products. You will only receive these types of messages if you have opted in to receive them.


You have the option to stop receiving marketing messages from MY TOSCANA at any time by adjusting your account settings, unsubscribing, or contacting our customer service team.


ANNOUNCEMENT


To keep you updated and help you find relevant products, MY TOSCANA also conducts online advertising. Like many companies, we target branded ads and banners to you when you visit other websites and apps. To do this, we use a variety of networks and technologies, such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some websites and social networks, such as Facebook's Custom Audience service.


The types of ads you see will be based on information you provide to us when interacting with our website (e.g., search history or pages visited), as well as ads you have previously interacted with.


KEEPING YOUR INFORMATION


If reasonably necessary to comply with legal requirements, resolve disputes, or protect ourselves (or you) from fraud, we may also retain some of your information as needed.


YOUR RIGHTS


You have the right to do the following in relation to your personal information:

  • Request how your information is being used

  • Access the personal information we have about you

  • Request that we correct or amend inaccurate personal information we hold about you

  • Request that we delete your data or stop collecting it, in some circumstances

  • Ask us to stop sending you direct marketing messages


If you would like to take any of the above steps or have questions about your rights, please contact us.


CHANGES TO OUR PRIVACY POLICY


This Privacy Policy forms part of the Terms and Conditions of use of our website. We may change this policy and any changes will be effective immediately upon posting on the website. Depending on the nature of the changes, we may communicate them to you by email if we have your address.


If you do not agree to the terms of this Privacy Policy, as it may be amended from time to time, in whole or in part, you must cease using the Site.