Exchange and Return Policy

At My Toscana, your trust and satisfaction are the cornerstone of our brand. We select each piece for its quality and unique design, and we want your shopping experience to be as perfect as our products.

We understand that buying online, especially clothing, involves making a decision without trying on something. That's why we've created a flexible policy so you can shop with complete peace of mind, knowing we're here to help if your choice isn't ideal.

Your Options - Flexibility First

If, for any reason, your purchase did not meet your expectations, you have up to 14 days after receiving your order to contact us and choose one of the following solutions:

1. Exchange (Our Recommended Option)

• Different Size or Color: The size isn't quite right? Prefer a different color? We can easily exchange it for the same item, size, or color. To simplify the process, we'll ship the new item.

• Exchange for Another Product: Fall in love with another piece from our collection? You can exchange it for any other item in stock. If the value is higher, you only pay the difference. If it's lower, we'll issue you a store credit for the remaining amount.

2. Store Credit (The Most Advantageous Option)

• Not sure what you want to exchange for? Choose to receive the full amount of your purchase as Store Credit, with no expiration date. As a thank you for your trust, we'll add a 10% bonus to your credit to use on your next purchase.

3. Refund (Return)

• If you prefer a return, we will issue a full refund. The refund will be processed to your original payment method after the item is received and inspected. Please note that in this case, the customer will be responsible for the return shipping costs, as this is standard practice to ensure the sustainability of our service.

Conditions for Exchange or Return

In order for us to give our pieces a new home, we only ask that the item you wish to return meets the following conditions:

• It must be returned in its original condition, without any signs of use, washing or alteration.

• All original labels must be intact and affixed to the item.

• It must be returned, whenever possible, in its original packaging.

Note: In the event of a rare manufacturing defect, please contact us immediately. In these situations, we will, of course, be responsible for all shipping costs associated with the exchange or return.

How to start the process:

To initiate your exchange or return, please access our Exchange and Return Portal or contact our customer support team via email at support@mytoscana.pt , indicating your order number.